Frequently Asked Questions


Here are some information that would give clarifications to some of unanswered questions you may have in mind regarding some processes and services.

 

Accesibility

Online Wheels Direct is designed to prioritize the convenience of our customers especially person with disabilities. We made sure to provide the all the needed features for you to get great service and privileges. Even if you cannot visit our store, you can go to onlinewheelsdirect.com and shop affordable wheel and tire packages.

You can also call us at 855-505-3322 for assistance.

Gift Certificate

Yes, you can buy additional items together with Electronic Gift Certificates. You can buy a maximum of five Electronic Gift Certificates per transaction.

In buying Paper Gift Certificates with other items, you can only provide a single shipping address. You will have to place two separate transactions if you have to ship it to two different addresses.

You can avail either paper or electronic gift certificate. Paper gift certificate will be delivered thru postal mail while electronic gift certificate will be sent thru e-mail. You can call Online Wheels Direct at 855-505-3322 to place your order.

The Electronic Gift Certificates can be sent 24- 48 hours, while the Paper Gift Certificates can be received up to 3 to 5 days.

Yes, you will get notified regarding all your order details. It includes the order and shipment verification and shipment date. You can also track your orders online.

In case you have submitted an undeliverable e-mail address, an Online Wheels Direct representative will contact you to confirm the correct e-mail address and resend another one.

You can redeem your Paper or Electronic Gift Certificates through online or over the phone. Online Wheels Direct’s customers nearby our showrooms can visit us and redeem their gift certificates.

When you have added your items to your shopping cart, you need to enter your Gift Certificate number. The Gift Certificate number is located on the Electronic or on the Paper Gift Certificate you have purchased.

If the value of your order is greater than the purchased Gift Certificate, you can proceed to the second payment method to compensate the remaining balance.

Online Wheels Direct accepts the following: VISA, Discover MasterCard, American Express, PayPal and PayPal Credit.

The remaining amount will be credited to your Gift Certificate account. You can use the credit for your next transaction.

Order Pickup

All orders online would also be available for pick-up so it is important that you would have self- help answers that would enlighten you with some of the questions you may have in mind. Please check some of the most important basics you have to know when you plan to pick up your order.

Shipping

No, Online Wheels Direct does not offer free delivery but we use reliable and major carriers to ship your orders. You can contact our number at 855-505-3322 for your other concerns.

Shipping costs and other shipping information will be shown as you input your Postal or ZIP code, then you can view product search results or detailed product pages on the Online Wheels Direct website.

Yes, you can pick-up your orders in our distribution center. Once your order has been placed, we will process it within 48 hours for on-site pick-up. Feel free to shop cheap wheels and tires and experience hassle-free transaction. Please call our number, 855-505-3322 to schedule your desired pick-up date.

You may contact our Sales Representatives through phone or email. You must provide the following information for us to provide proper shipping quotation.

 

  • Year, make, and model of your vehicle

     

     

  • Complete Billing Address

     

     

  • Complete Shipping Address

     

     

  • Billing Contact Number

     

     

  • Customer’s Contact Information

     

     

  • List of items to be purchased

     

We will determine the best shipping method and exact shipping cost based on your provided information.

Special Offers

No, promo details will not be sent with your orders. However, you can expect the redemption form and an invoice a week or two from your purchase date. Please contact us at 855-505-3322 if you experience any delay.

Each promo may vary depending on the manufacturer. You can check the list of Promos and Special Offers to check the eligible products and its terms. Please call our customer representative at 855-505-3322 for assistance if you cannot find a specific promo.

Each promo or special offer may vary based on the brand’s terms. You can check the terms and conditions of your desired promo on the redemption form to know the status of your purchase rebate.

Online Wheels Direct will send a redemption form and an invoice directly to your billing address. You can expect the mail within a week or two from the date of purchase. Since the manufacturers have different terms and conditions for their promos, better to check it first to know if you will have to fill out the form and send it back together with the invoice.

In case you do not get the mail beyond two weeks, you can call our customer representative at 855-505-3322 to assist you with the concern.

It usually takes 4 to 12 weeks to deliver since each manufacturer has diverse time frame. You can check the terms and conditions of your desired promo.

This is to make sure you will receive the promo details and avoid inconvenience since some customers prefer to ship it to different address. The promo detail is sent to the entered billing address.

You are still qualified for a promo if your purchase was ordered and shipped within the valid promo dates. Mostly, in-stock items are eligible but for other questions regarding other promos, you can call Online Wheels Direct at 855-505-3322.

No, you cannot use your rebate credit to your current purchase. Online Wheels Direct will send you the rebate valid to the products you ordered as stated in the terms and conditions.

Since a promo may vary based on the manufacturer, you have to check the terms and conditions of your desired offer. However, most of the special offers and promos are valid only in the United States. You can call our customer representative at 855-505-3322 to verify the terms.

Promotions

No, promo details will not be sent with your orders. However, you can expect the redemption form and an invoice a week or two from your purchase date. Please contact us at 855-505-3322 if you experience any delay.

It usually takes 4 to 12 weeks to deliver since each manufacturer has diverse time frame. You can check the terms and conditions of your desired promo.

Online Wheels Direct will send a redemption form and an invoice directly to your billing address. You can expect the mail within a week or two from the date of purchase. Since the manufacturers have different terms and conditions for their promos, better to check it first to know if you will have to fill out the form and send it back together with the invoice.

In case you do not get the mail beyond two weeks, you can call our customer representative at 855-505-3322 to assist you with the concern.

No, you cannot use your rebate credit to your current purchase. Online Wheels Direct will send you the rebate valid to the products you ordered as stated in the terms and conditions.

This is to make sure you will receive the promo details and avoid inconvenience since some customers prefer to ship it to different address. The promo detail is sent to the entered billing address.

Each promo or special offer may vary based on the brand’s terms. You can check the terms and conditions of your desired promo on the redemption form to know the status of your purchase rebate.

Each promo may vary depending on the manufacturer. You can check the list of Promos and Special Offers to check the eligible products and its terms. Please call our customer representative at 855-505-3322 for assistance if you cannot find a specific promo.

You are still qualified for a promo if your purchase was ordered and shipped within the valid promo dates. Mostly, in-stock items are eligible but for other questions regarding other promos, you can call Online Wheels Direct at 855-505-3322.

Since a promo may vary based on the manufacturer, you have to check the terms and conditions of your desired offer. However, most of the special offers and promos are valid only in the United States. You can call our customer representative at 855-505-3322 to verify the terms.

Tires

The Tire Identification Number is the serial number and manufacturing date of your tire. Each tire must be registered with the manufacturer in order to be used for safety standard certification and for tire recalls.

You can easily find the Tire Identification Number by looking at the tire’s sidewall. The serial code starts with “DOT” and followed by the 8 - 13 characters that represent its date of manufacture.

You can simply check the sidewall markings of your current tire and look for tire dimension. Tire size looks like: P215/65 R15 which includes the Tire Type, Tire Width, Aspect Ratio, Construction, and Wheel Diameter. If you are uncertain about your tire size, you can also use the Online Wheels Direct feature - Shop for Tires by Vehicle. By simply entering your vehicle model, we will provide available tires specifically for your vehicle. Then you may also choose for Original Equipment replacement or upgrade and other tire specifications.

If you are not sure which tire size to get, simply check the sidewall of your Original Equipment tires or the owner’s manual to verify the size. You can search on Online Wheels Direct site for specific vehicle to get the appropriate tire size. You can modify your search if needed. Just always consider the tire diameter, speed rating, and other sidewall markings. You can also visit Online Wheels Direct distribution center or call our representative for assistance.

You can identify directional and properly mounted tires when the arrow or rotation direction mark provided by the manufacturers is on the outside tire sidewall.

If you dismounted or remounted your tires in order to place onto the other size of the vehicle, directional tires are designed for specific side of the vehicle and supposed to be rotated from the same side - front to rear axle or vice versa.

Since the proper air pressure is provided by your automobile manufacturer, you can check the tire information label and owner’s manual.

Run-flat tires are designed to make flat tires unnoticeable. You may find it hard to distinguish if the run-flat tire is underinflated. We highly recommend using Tire Pressure Monitoring System in order to warn the driver if they have lost air pressure. This way, you could avoid under inflation that may cause other tire damage in the future.

Yes, you can mount non-run-flat tires on your vehicle. However, vehicles that come with run-flat OE tires often do not come with extra tire. In order to avoid inconvenience, always bring a full-size spare tire or temporary mobility kit.

Automobile manufacturers run through some tests to know the maximum weight capacity of your tire depending on its size and pressure. Load rating is identified in alphabetical order and can be found on the sidewall of your tire.

You have to look for the Gross Vehicle Weight Rating of your vehicle which can be found in the owner’s manual. Then with the load index of your new tire, multiply it by four to get the maximum load capacity. You should get higher results than GVWR to get correct rating.

Speed rating is the indication of the tire’s speed capacity. Speed rating matches the tire speed capacity and vehicle speed capability for better performance and safety. Each speed rating has different speed brackets like A, V, W Y, and Z. Like A as lowest rating and Z rating which anything exceeds 149 mph.

You can search by vehicle if you are uncertain which tire speed rating to get. When you ask for recommendation, we will provide the suited speed rating for your vehicle.

Online Wheels Direct will assess the overall tire warranty rating through the aspects of the following: tire components, tread life, conformity, balance, warranty period, and other notable manufacturer’s warranties that can be applied. Check the authorized warranty handout for more specific details.

You have to examine the tread depths of your winter tire in order to know if you need to change it already. The snow grip performance of the winter tire is still decent and legal at 2/322, but it won’t be as efficient once it hits the 6/32 tread depth mark. It is best to always check the tread depth of winter tire to ensure your safety.

You can use two winter tires but it would cause problems in the long run. It is highly recommended by the leading vehicle manufacturers to use all four winter tires for safe winter driving experience. Driving in winter condition is challenging when you are not using proper tires. When you install four winter tires, it can improve the handling control and balance of your vehicle. It is important to keep the traction at same level in order to avoid losing the traction control system.

Wheels

Our professional engineers studied and got themselves familiar with different types of vehicle fitments. This will ensure that we could satisfy the requirements of wheels for your vehicles. We ensure the right fit of our wheels by getting support from our professionals that use a technology which designs the product accurately including all measurements required. Engineers use programs that are using CAD (Computer Aided Design) to make sure that the wheel is perfectly fitted to the car. This tool they use is their basis to fit the wheel before you could have it installed to your car.

You may use (Shop by Vehicle).

When you put the details needed, like your car’s make, year, and model then the available wheels matched for your vehicle is going to show online.

The results that are going to show consist of wheels from different brands that is being offered in different finishes like chrome, colour in matte, and many more. Details like the amount to expect as well as basic information for its size will also be available for you to see in advance. Links are also available for you to see the image on a larger view.

As much as we want to put all available vehicles as much as we can, there are some car’s make, year, and model set up that are not available for us to show on our website. This may be disappointing to some as it will only lead to wheel’s search results and not able to see any image as to what it looks like. We are doing our best to make sure that this will be available as soon as possible.

It is important that you have reviewed the rules as to how you could install the wheel’s cover accordingly using this helpful link_______.

If after you followed the instructions and you could still not attach the cover of your wheels accordingly, you may call us at 855-505-3322 and one of our specialists will be helping you with the return reference number. They will also provide you with the things you have to follow regarding the exchange or return policy.

There are some wheels that are lug centric and don't need to use a centering ring. The usual types of vehicles that have these types of wheels are SUVs and trucks. For this structure, the middle bore of the wheel is bigger than the car's hub circumference and has to be installed by a professional with the wheel assembly off the ground when the hardware of the lug is attached. The middle hole is usually oversized to assure that the fitment will be matched to different car sizes.

There are wheels that are layout to fit different car models. The centering ring is designed to fill the gap and secure the wheel to different vehicle hubs. This ring assures the stability of the wheel at the center of the car hub.

This is the measurement of distance from the mounting edge of the hub going to the wheel’s centreline. The offset is usually being measured in millimetres. While the backspacing is the measurement of the mounting edge of the hub going to the wheel’s internal lip and being measured in inches.

You could see further information about these in our Useful Info section.

The correct installation needs the wheel lug torque to follow the suggested specs of your car. The specifications of the torque suggested for your car could be seen in your vehicle’s manual, or you could also reach out to your car dealer to get one.

We prepare a chart for you to have a reference to find out the number of turns needed in accordance to your bolt or stud size.

It is okay for you to use your Original Equipment sensors with your new wheels. It is vital that it has to be a trusted and professional installer who would process getting the sensors installed from the old wheel to the new one.

Please take note of some parts that need to be removed if you will reuse your own O.E. sensors:

 

  • Aluminum valve nut

     

     

  • Nickel-plated valve core

     

     

  • Rubber grommet seal

     

     

  • TPMS-compatible plastic or aluminum valve cup that has an internal O-ring seal

     

     

  • Some valve washers or rings that are needed

     

It normally varies on the vehicle. If the sensor is not attached properly, or if the system is not working accordingly, the car’s TPMS warning lights is going to flash during start-up and will remain lighted until the issue on the TPMS is fixed or if the sensors were already attached to the car properly.

However, the 2005+ Corvette will stop the horsepower of the engine, though it depends on the model just to take note. It does not permit certain vehicle functionalities to work until the TPMS System issue is fixed.

It is still important to see your car’s manual for further information about its settings and functionalities for you to be more familiar.

It is important that you use the new hardware that comes along with the package when we deliver your new wheels. You could only use your original hardware if it says on your invoice that you could do so.

You could keep the nuts and bolts of your lug hardware in case you need to mount your spare tire in an emergency. This goes the same with log keys, adapter sockets or even extenders, if it was delivered along with your ordered wheels.

The correct installation needs the wheel lug torque to follow the suggested specs of your car. The specifications of the torque suggested for your car could be seen in your vehicle’s manual, or you could also reach out to your car dealer to get one.

We prepare a chart for you to have a reference to find out the number of turns needed in accordance to your bolt or stud size.

After you drive your car with your new wheels for the first 50-100 miles, please be informed that you have to make sure that the lug hardware will be re-torqued. The reason behind is because the lug seats under the lug hardware is going to be slightly loose as you drive your new wheels. Once it is done, it is not anymore required for you to do it unless it is time for you to get service for your wheels. If you were not able to do it properly, this may cause serious damage to the wheels and your car.

We make sure that we get familiar with the vehicle’s structure and patterns so we could provide right and exact fitment for the wheels we offer to consumers. If there is no match for the vehicle’s specifications and fitments, there will be no available wheel that is going to be listed.

This mostly happens when the brand is just released recently, because not all could have access to its specifications right away. There will be no listed wheels unless we are able to get the fitments accordingly. We take it seriously when we get the right fitment as we assure that it won’t cause any hassle to the car owners.

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