Help Center

Online Wheels Direct will give you friendly service from an experienced staff of tire and wheel technicians that will answer any inquiry you may have. We encourage you to contact us for any questions and we will glad to assist you anytime of the day.

 

Signature Release

If your worry is to remove the signature from the package due to be sent to you, please take note of the following. Online Wheels Direct do understand that there are some consumers who wish to remove their signatures from packages and we just want to make sure that all were clarified with how our online wheels store would deal with it. Signing this waiver may cause delay on delivery and may also cause for us to get additional documentations. Once request has been submitted, this only means that consumers accept the full liability of lost and damaged packages during transit. If all is good and clear, kindly fill out the form below for the signature waiver request.

Shipping

As a known online wheels store because of its high engagement on giving top notch products and services, we make sure that the orders could be easily taken by our accommodating representatives through phone. Online Wheels Direct makes sure that all transactions would be hassle-free. From the secured platform used for credit card transactions down to the couriers in partnered with, on delivering the best wheels and tires packages with convenience within a reasonable time.

Some of our partners on committing with a smooth delivery are UPS, DHL, FedEx and USPS, which are also the major courier companies all online stores are depending to. You could keep in track of the orders and deliveries as these couriers offer a real time tracking system on their website for consumers to visit when looking for the current status of their orders. Please be informed of some products and auto parts that need to be customized, as this would give an extra number of days to the normal delivery timeframe of 24-48 hours.

Please take note that there may be extra shipping charges to HI, PR, AK, APOs, and Canada. Customers are normally being notified with the quote before charge would be done on their credit cards. Please feel free to ask for an international shipping quote as our representatives are well-trained to explain it to our consumers. Any arrangement out of our usual process could be done through email or phone. Please take note that for international shipments, customers are expected to follow their local laws diligently, including taxes and brokerage fees. Online Wheels Direct is not responsible for these other additional fees that would come up during the international shipment.

Deal with an online store which is willing to give the best deals to its consumers. Experience what Online Wheels Direct could offer!

Secured Shopping

Built with trust and dependability, shopping for wheels and tires packages with Online Wheels Direct is never an issue because we partner with varieties of secured server connections on delivering the best service and security to our consumers. Confidential information such as credit card information would never be accessed by hackers, which are the normal worries of online buyers, as we do make sure that the system we use are highly encrypted like SSL encryption to remain privacy. Online Wheels Direct also make sure that our warehouse and offices are highly oriented with staffs that are committed on delivering a highly secured place for buyers when it comes to identity theft and all online worries.

NORTON SECURED –VeriSIgn

By making sure that all information provided and gathered are all secured, VeriSign hold to its commitment on giving security to its internet users. With all the transactions being made every day, this platform is vital to the operations of Online Wheels Direct and makes sure that its customers are safe from having business and communicate on site.

MCAFEE SECURE

A known brand for network security, McAfee is also partnered with Online Wheels Direct on ensuring that daily scans are protected. This makes sure that hackers won’t be able to get through your sensitive details.

BECOME.COM

Want to shop for wheels and tires at great deals and low prices? Look for it using Become.com. The website helps consumers get the best deals and promotion worldwide since 2004 by giving customers with important and reliable data.

TRUSTe

From the seal itsel, TRUSTe makes sure that consumers will identify which businesses could be trusted with the sensitive information being provided online. By making sure that consumers are empowered, the name also supports the success of those online companies and businesses that holds responsible transactions in ensuring a highly secured online privacy.

BBB

Known for its vital and essential help online and offline, the name Better Business Bureau (BBB) is giving full assistance on providing an outstanding marketplace for buyers and sellers. BBB ratings will make any online businesses identify the effectiveness of the solutions being provided to customer’s concerns.

Bizrate

On its essential help on giving consumers way to further investigate online merchants, it has been a trusted link between businesses and consumers for more than 15 years now. This website defines the service being given by Online Wheels Direct– an easier transaction for customers like you.

Pronto

This was identified to be the best tool to use when customers want to look for the best price among all the options given online. It makes it easier for consumers to buy wheels and tires on its best price possible. It has been recognized as the top site for price comparison use, as per Kiplinger’s.

Pricegrabber

With the help of Pricegrabber’s collective information of the product’s information as well as the reviews from customers, the company is a leading online resource for those who are aiming to buy wheels and tires online. They also include providing customers with notifications about best prices and product comparisons on the internet.

Nextag

Being equipped with the latest technology and years of expertise, its commitment on giving customers the latest and most reliable information before deciding is a great way of securing reliable connection between consumers and online businesses like Online Wheels Direct.

Shopping.com

As one of the first to establish an online price comparison tool, Shopping.com is still the best option after ten years. It is still the leading site that will help you save your effort, time, and money when looking for the best deals and products online

Product Return

As we do all transactions online, we also make sure that it would be convenient for consumers to reach out to Online Wheels Direct if ever they have found any defect or damages on wheels and tires packages that are purchased. We give our consumers an easy-access to send us feedback and return to us the damaged product that is purchased, by just simply filling out the form below.

If you have found damage on the product you received, please make sure to contact us right away on 855-505-3322 and there is a specialist who would assist you on what to do and expect during the return process. Returns must be done within 7 days from the time it was purchased, in line with our return policy. Please take note that we do have eligibility requirements as well for a possible return and one is to ensure that the product was never used prior to the return.

Kindly ensure that you were able to get an authorization number from the person you spoke with from our Customer Support Specialist, as this would be an essential information once product has been returned. Here are some of the important details to take note of:

Please refer to the return instructions below on making sure that there will be no shipping damage will happen.

TO DO’s when returning Tires Only

  • Call Online Wheels Direct on 855-505-3322 and get an authorization number for returns.
  • Please make sure that the products are on their original packaging. Ensure straps are not broken. Kindly return the tires individually and do not tape the tires together as this may cause further damage or worse, may lost the other tire. Online Wheels Direct won’t be responsible for any missing pair.
  • The product should not be used or damaged in any way
  • Please take note that the following information should be noted on the returned product even when attached to another tire:
    • Return Address: 14407 Alondra Blvd., La Mirada, CA
  • A packing slip with an authorization number securely taped on the return package or tires.

TO DO’s when returning Wheels Only

  • Call Online Wheels Direct’s Customer Service Number at 855-505-3322

TO DO’s when returning Wheels and Tires Packages

  • Call Online Wheels Direct’s Customer Service Number at 855-505-3322

PRIVACY STATEMENT

Online Wheels Direct is committed to give its consumers with a secure shop that would give importance to every details or personal information being given on each transaction. We are highly committed on dealing with our consumers using a highly encrypted system that would give peace of mind to our users when it comes to their personal data in accordance to the federal laws. If there’s any concerns you may have, feel free to reach us on 855-505-3322.

CONSUMER’S INFORMATION

Here in Online Wheels Direct, as your trusted shop for high quality tires, wheels, and other auto parts worldwide, we make sure that your loyalty is equivalent to the trust you could give us. By going through this statement, you may learn the information we will need to collect from you, as well as how we keep it secure.

COLLECTING DATA

We may need to collect information such as your name, phone number, email address , physical address and credit card information but we are committed on giving a secured online platform for our consumers, as we are also trusted with this confidential information so we make sure to keep this with high importance. We update you with our best deals, wheels and tires packages, discounted offers and updates to your email. As long as you have an active account with Online Wheels Direct, we opt to retain these details for an easy and hassle-free transaction. If you wish to have this deleted from our platform, you could simply email us on the email address shown at the bottom of the page, and we would surely be able to assist you accordingly.

COOKIES

Whenever using the computer or internet, the browser used always keep a bit of information on your hard drive which is also known as cookies. Online Wheels Direct does not use cookies that will make you worry for your personal information such as name or credit card numbers. In fact the cookies we use are only for us to identify the preferences you have such as the picks you have on our cart, the number of times you visited the site, and previous purchases. This will help us give you a better purchasing experience of whatever you need.

Online Wheels Direct reserves its right to get a contract with some third party companies that may get cookies on our behalf. But, we ensure these details won’t be shared to any other companies other than Online Wheels Direct.

THIRD PARTY COOKIES

The need for our partners, service providers, affiliates, and tracking utility company’s use of cookies is part of our Privacy Statement. Online Wheels Direct do not have access to these cookies, but rest assured that they only use session ID cookies to collect information and potential regarding some promotions or partnerships that may evolve based on consumer’s needs and preferences.

WEB BEACONS

The GIF’s or electronic images you see on our website, along with the cookies are all utilized by Online Wheels Direct to ensure an accurate study of getting the right statistics as to how often or how our website is being used by consumers. This will help improving our marketing campaigns and deals for our customers. It will also help us identify the number of times links on the website are being visited.

WHAT DOES ONLINE WHEELS DIRECT DO WITH ALL THE INFORMATION COLLECTED

All information collected from our website is only used for processing your orders, as well as the newsletter we also share to customers. Some details are used for confirming and keeping on track of your orders, also to give you some marketing promotions, events, and great deals. Online Wheels Direct never share these information to third party companies unless as stated on this Privacy Statement.

When you give us your mailing address, we can give you access to the latest products and offers we have. If you do not wish to receive it, you may always reach out to us by phone or email. You could also send us a letter on our mailing address.

Online Wheels Direct is a trusted brand for getting the best auto parts like wheels, tires, rims, and many more. Upcoming deals, events, and latest launches of our products which we know you may be interested in, are also one of the possible reasons to contact you. If you do not wish to be contacted due to this, kindly reach out to us. Online Wheels Direct never shares your telephone number to any other companies and we hold to this commitment.

Online Wheels Direct reserve its right to give and disclose personal and sensitive information as required by law and when our company deem the sharing and disclosure to be necessary in assuring that our rights are protected or comply with legal matters, court orders, or judicial proceeding on our site.

SERVICE PROVIDERS

Online Wheels Direct would have some third party companies to improve our services like Support, Delivery services and Payment processing. Some personal information may need to get some personal information to support their purpose but Online Wheels Direct do have a legal agreement that this would only be used for their given services.

EMAIL

Online Wheels Direct never share your email address to any other companies. What we do to your email address is just for internal purposes like processing your orders, sharing offers, dealing with queries and concerns, and some more services we have. If you want to disengage from these contacts from us, you could always reach out to us and we will ensure a prompt action. However, you may still receive any emails from us especially if there are any present or outstanding orders you have with our company.

LINKS

As you browse through the website, you will come across some links that may lead you into other websites. Online Wheels Direct is not held liable for their privacy practices so keep in mind to always read their privacy statement before sharing any information as they may have different ways and practices than ours.

DATA RETENTION

Since you are visiting or website to purchase the products you need, it means that you may have your records on our website. As long as you have an active account with Online Wheels Direct, we want to keep your records. If there’s any request for these to be deleted or for your account to be deactivated, please send us an email. Meanwhile, Online Wheels Direct wishes to keep these information as much as possible to resolve any disputes, implement agreements, and follow to our legal obligations.

OUR SECURITY MEASURES

All transactions made on our website, is being done using a secured server connection. It also includes any transfer of customer’s details. In line with our security measure, our shop is highly ensured to be a safe place from theft, loss, or misuse of your information. Also, Online Wheels Direct uses SSL encryption to secure transactions including your credit card.

For any instances that there will be modifications needed in order to improve our services, all possible pages will be updated accordingly. This will ensure that all customers visiting the website will have visibility to all information required to be shared. We keep our right on having some modifications on our Privacy Statement so keep in mind to always review the statement. If any of these statements will be changed, you will surely be notified on this page via email or an announcement on the homepage will be made.

For any updates concerning our Privacy Statement, Online Wheels Direct would surely give you updates as we are engaged on giving our customers with a peace of mind when doing their transaction online. Trust and reliability is what we offer, not just by the products and services we give, but also on engaging with our consumer’s personal information.

Price Match Request

Getting wheels and tires packages within your budget is not a challenge anymore. Here in Online Wheels Direct, we do offer “Price Match”, which would surely give you the best equivalent deal if you have found a store that offers the same product within your preferred price allotted or let’s say, within your budget. We are always committed on giving you the best package you would love. Deal with Online Wheels Direct and you would surely be guaranteed with a highly reliable auto parts in a very affordable price.

Just fill out the form below and we’ll take care of everything to ensure you get to buy rims or shop for wheels for cheaper, even if it’s been a year since you purchased those tires.

(---insert form---)

Order Status

You do not have to wait clueless for days about your orders at Online Wheels Direct. If you want to check the status of your wheel and tire packages, simply fill out the form with the needed information below to get notified on the order’s status.

(---insert form---)

Lost Package

Online Wheels Direct aim to be the best online wheels store to deliver not only high-quality products, but also the best quality of service we could offer. As much as we want to make the process flawless, we could not control the transit of your package. If you are having a hard time tracking your order, you may fill out the form below to report the incident. Online Wheels Direct will address the issue as soon as possible.

(---insert form---)

Defective Package

At Online Wheels Direct, we aim to provide quality wheel and tire packages as customer’s satisfaction is our top priority. We ship out your orders at its best condition. However, we cannot control the handling of the package once it’s shipped. If your package has any defect or damage, Online Wheels Direct can issue a replacement or refund. Simply fill out the form below in order for us to assist you.

(---insert form---)

Contact US

At Online Wheels Direct, we believe that high-quality products and services do not need to be expensive. We aim to be the household name when it comes to cheap wheel and tire packages. While we are doing our best to provide great brands at its affordable prices, we are also striving to give you the best assistance and after-sales services. We made it possible by providing various media to contact us. You can reach us through phone, live chat, email, or even snail mail. If you have any other concerns regarding your orders, we have provided form for you to fill out and send in your requests.

We will respond to all emails, please allow 24-48 hours for response

You can visit our office during business hours:

Monday - Friday | 8AM - 6PM PST

Saturday | 8AM - 2PM PST

Phone: 855-505-3322

 

Change Delivery Address

Online Wheels Direct got you whether you moved to the nearby city or other coast! It could be hard to look for a new trusted dealer since Online Wheels Direct is the cheapest place to buy tires and wheels.

We made it easy for you, simply fill out the Change Address request form to update your information and for us to deliver your order to your new address. However, you might need to present added documents to validate the request and may experience some delays for your next delivery.

(---insert form---)

Cancel Order

Since Online Wheels Direct is after customer’s satisfaction, we are doing our best to grant every possible request. Whether you want to get something else from our shop or want to purchase from other online wheels store, you are allowed to cancel your order as long as the package has not been shipped yet. Simply fill out the cancellation form and we are going to cancel the transaction.

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